Online Portal Navigation Tips

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• Go to the CiraNet Resident Portal and click "Don’t have an account?" to begin registration.
   
• You’ll need your Account Number, Check Digit, and email to create your account.
   
• After signing up, check your inbox (and spam folder) for the CiraNet Portal Registration email to activate your account.
   
• If your community recently switched to CiraNet, it may take up to 30 days for your account to become fully active and populated with information.
   

• Once logged in, you'll see a left-side menu with key features:
   
  • Make one-time or recurring payments
     
  • View statements, payment history, and open balances
     
  • Access community documents, governance files, calendars, and bulletins
     
• The Home Page may show:
   
  • Welcome message
     
  • Quick links for faster access
     
  • Announcements from your management team
     
• If you own multiple properties, use the “Add Property” feature under your profile to toggle between them easily.
   

• Account Statement: Customize the date range and use the Action button to generate PDFs, make one-time payments, or set up recurring payments.
   
• Open Balance: Quickly review outstanding charges by category (assessments, late fees, etc.).
   
• Payment History: Review all past payments for accuracy.
   

• Access the Document Archive for community policies, budgets, or governing documents.
   
• Sign up for e-statements to receive statements via email instead of mail.
   
• Manage your visibility and contact preferences in the Resident Directory section.
   

• Use Quick Links on the homepage to jump to frequently used sections.
   
• Check Announcements regularly for community updates.
   
• Download the CiraMobile app to manage your account from your phone.
   
• Keep your browser updated for best performance. If you have issues, try a hard refresh (Ctrl + F5) or clear your browser’s cache and cookies before logging in again.
   

The Innago Tenant Portal is your one-stop hub for making payments, managing your lease, and staying connected with your landlord or property manager. Here’s how to get the most out of it:

• Account Invitation: You’ll receive an email invite from your landlord/property manager to join Innago. Follow the link in the email to create your login.
   
• Account Info: Use a valid email address and create a strong password. Save your login details in a secure place.
   
• Profile Setup: Once logged in, update your profile with your contact information, preferred payment method, and emergency contact details.
   

After logging in, your dashboard will display:

• Upcoming Payments & Due Dates
   
• Lease Documents
   
• Maintenance Requests
   
• Messages from your landlord or property manager
   

• One-Time Payments: Click the “Payments” tab, select your unit, and enter the payment amount.
   
• Recurring Payments: Set up autopay to avoid missed rent deadlines.
   
• Payment Methods: You can pay by bank transfer (ACH), debit card, or credit card.
   
• Payment History: Review all past payments to keep your records up to date.
   

• Go to the Documents section to view or download your lease agreement, addendums, or notices.
   
• Always save a copy of your lease for personal records.
   

• Use the Maintenance tab to submit a repair request.
   
• Be specific about the issue and attach photos if needed.
   
• Track the status of your request directly in the portal.
   

• Use the Messages tab to communicate with your landlord or property manager.
   
• Check your email or the portal for alerts about new messages, payment reminders, or community updates.
   

• Enable Notifications: Turn on email or text alerts so you never miss a payment or message.
   
• Keep Your Info Updated: Make sure your contact details, payment info, and emergency contacts are current.
   
• Log In Regularly: Check in at least once a month to stay up to date on payments, messages, and maintenance.
   
• Use Autopay: If available, set up automatic payments to avoid late fees.
   
• Document Everything: Save important messages, receipts, and notices for your records.